FLOW CHART FOR CO.ZA DOMAIN DISPUTES

COMPLAINT

  • lodged in paper format, in triplicate and electronic format

  • comply with formalities in Reg 16(2), Supp Rule 9(a)

PROVIDER

- Check compliance

YES

  • Notify registrant of compliance;

  • Notify Complainant, Registrant, Second Level Domain Administrator and Authority of date of commencement of Dispute

NO

  • Notify Complainant

  • 5 days to correct or deemed withdrawn

  • If fee not paid within 10 days of receipt of Dispute by Provider, deemed withdrawn

 
RESPONSE
  • Within 20 days of commencement of dispute

  • Lodged in paper format, in triplicate and electronic format

  • Comply with formalities in Reg 18(2)

  • Supp Rule 9(a)

DEFAULT

 

  • Proceed to Summary Decision in compliance with Reg 18(3) to (5);

  • No Informal Mediation;

  • Appoint Adjudicator(s).

 

  
  
 
APPOINT ADJUDICATOR(S)
  • upon expiry of 5 days (should Informal Mediation not succeed) , but no later than 2 days thereafter.

 
DECISION

- Forwarded to Provider within 14 days of Adjudicator(s)' appointment.

 
COMMUNICATION OF DECISION
  • Within 3 days of receiving Decision from Adjudicator(s), to Parties and Authority; and

  • After 5 days of notifying Parties and Authority, to second Level  Domain Administrator.

 
IMPLEMENTATION OF DECISION
  • Second Level Domain Administrator to wait 5 days after receiving Decision from Provider

  • To implement within 2 days after 5 days waiting period.

 
APPEAL
  • Statement of Intention to Appeal within 4 days of Notification;

  • Appeal Notice within 15 days after Statement of Intent;

  • Comply with formalities in Reg 32 (2)(3) and (6), Supp Rule 15.

  • Provider to forward Statement of Intent and Appeal Notice within 3 days of receipt;

  • Appeal Notice Response within 10 days from receipt of Appeal Notice;

  • Panel Appointment;

  • Decision to be forwarded to provider within 20 days of appointment of last Adjudicator;

  • Notification and implementation (see above).