FLOW CHART FOR CO.ZA DOMAIN DISPUTES

COMPLAINT

  • lodged in paper format, in triplicate and electronic format

  • comply with formalities in Reg 16(2), Supp Rule 9(a)

PROVIDER

- check compliance

YES

  • notify registrant of compliance

  • notify complainant, registrant, second level domain administrator and Authority of date of commencement of dispute

NO

  • notify complainant

  • 5 days to correct or deemed withdrawn

  • if fee not paid within 10 days of receipt of dispute by provider, deemed withdrawn

 
RESPONSE
  • within 20 days of commencement of dispute

  • lodged in paper format, in triplicate and electronic format

  • comply with formalities in Reg 18(2)

  • Supp Rule 9(a)

DEFAULT

  • appoint adjudicator to proceed to decision

DEFAULT
  • appoint adjudicator to proceed to decision

 
APPOINT ADJUDICATOR
  • upon expiry of 5 days, but no later than 2 days thereafter

 
DECISION

- to be forwarded to provider within 14 days of appointment

 
COMMUNICATION OF DECISION
  • within 3 days of receiving decision from adjudicator, to parties and Authority

  • after 5 days of notifying parties and Authority, to second level domain administrator

 
IMPLEMENTATION OF DECISION
  • second level domain administrator to wait 5 days after receiving decision from provider

  • to implement within 2 days after 5 day waiting period

 
APPEAL
  • Statement of Intention to Appeal within 4 days of notification

  • Appeal Notice within 15 days after Statement of Intent

  • comply with formalities in Reg 32 (2)(3)(6), Supp Rule 10

  • provider to forward Statement of Intent and Appeal Notice within 3 days of receipt

  • Appeal Notice Response within 10 days from receipt of Appeal Notice

  • panel appointment

  • decision to be forwarded to provider within 20 days of appointment of last adjudicator

  • notification and implementation (see above)