COMPLAINT

• lodged in paper format, in triplicate and electronic format

• comply with formalities in Reg 16(2), Supp Rule 9(a)

YES

• Notify registrant of compliance;

• Notify Complainant, Registrant, 2nd Level Domain Administrator and Authority of date of commencement of Dispute

NO

• Notify Complainant

• 5 days to correct or deemed withdrawn;

• If fee not paid within 10 days of receipt of Dispute by Provider, deemed withdrawn

• Within 20 days of commencement of dispute

• Lodged in paper format, in triplicate and electronic format

• Comply with formalities in Reg 18(2)

• Supp Rule 9(a)

DEFAULT

• Proceed to Summary Decision in compliance with Reg 18(3) to (5);

• No Informal Mediation;

• Appoint Adjudicator(s).

• within 2 days thereafter compliance with Reg 19(3)
  

• upon expiry of 5 days (should Informal Mediation not succeed) , but no later than 2 days thereafter.

• Forwarded to Provider within 14 days of Adjudicator(s)' appointment.

• Within 3 days of receiving Decision from Adjudicator(s), to Parties and Authority; and

• After 5 days of notifying Parties and Authority, to second Level  Domain Administrator.

• 2nd Level Domain Administrator to wait 5 days after receiving Decision from Provider

• To implement within 2 days after 5 days waiting period.

• Statement of Intention to Appeal within 4 days of Notification;

• Appeal Notice within 15 days after Statement of Intent;

• Comply with formalities in Reg 32 (2),(3) and (6), Supp Rule 15.

• Provider to forward Statement of Intent and Appeal Notice within 3 days of receipt;

• Appeal Notice Response within 10 days from receipt of Appeal Notice;

• Panel Appointment;

• Decision to be forwarded to provider within 20 days of appointment of last Adjudicator;

• Notification and implementation (see above).